TERMS OF USE AND END USER LICENSE AGREEMENT

Last Updated: 5 August 2025

About Our Terms

Thank you for downloading the Frolo Limited software application for iOS or Android operating systems ("Application"). These Terms explain how you may use the Application and any corresponding services that may be made available to you via the Application from time to time ("Services") and constitute an agreement between you and us. For information, this agreement is between you and Frolo Limited and not with any third party including Apple or Google. Frolo is responsible for the Application and its contents.

References in these Terms to the Application include any updates to the Application.

You should read these Terms carefully before you use the Application. This Application is a platform for the Frolo community to discover and connect with other single parents. Our ethos is to promote a positive community for single parents where all people feel safe to share their stories, support one another and build their network.

Frolo will not tolerate any abusive or otherwise objectionable content or behaviour on the app and reserves the right to delete content that violates the Frolo Community Guidelines. Frolo also reserves the right to remove users who violate our Frolo Community Guidelines from the app.

By downloading, installing, and/or accessing the Application and/or using the Services, or otherwise indicating your consent, including by clicking to accept or agree to these Terms when and if this option is made available to you, you agree:

to be bound by these Terms and the documents referred to in them, including our Privacy Policy;
that you have read and understood these Terms; and
that you are of legal age (18+) to enter into a binding agreement.

If you do not agree with or accept any of these Terms or the terms of the Privacy Policy, you should stop using and uninstall the Application immediately.

If you have any questions about the Application or any other matters, please contact us at: support@frolo.co.uk (Monday to Friday: 9 am to 6 pm).

Age Restriction and Verification

Frolo is strictly for users aged 18 and over. Access to the Frolo platform is restricted behind a paid subscription model via the App Store or Google Play. All users must confirm their age at sign-up, and age verification is enforced via the app stores' verified payment and authentication systems.

As part of our verification process, Frolo may use automated or manual systems to confirm age and identity. We reserve the right to request additional documentation or evidence of age if needed.

Any user found to have misrepresented their age or identity will be permanently removed from the platform and may be subject to further action. Frolo accepts no liability for users who bypass verification safeguards.

Access and Subscription Fees

The Application is free to download. However, access to all core features — including the Frolo Community and Frolo Dating modes — is available only to paying subscribers. Subscription fees vary depending on the plan selected and are displayed on the subscription screen within the Application.

Free trials may be offered at Frolo’s discretion. Terms applicable to free trials will be clearly communicated at the time of sign-up.

Child Safety and Prohibited Content

Frolo has a zero-tolerance policy for any content or behaviour that may threaten the safety of children or violate child protection laws. We are committed to complying with global child safety standards, including the UK Online Safety Act and international CSAE (Child Sexual Abuse and Exploitation) regulations.

The following are strictly prohibited on the Frolo platform:

Uploading, sharing, requesting, or linking to Child Sexual Abuse Material (CSAM) or Child Sexual Exploitation and Abuse (CSEA) content
Engaging in grooming, exploitation, or any form of inappropriate communication with, or about, minors
Uploading images, names, locations, or other identifiable information of children without appropriate legal consent
Attempting to misrepresent your age or identity to access or interact with the platform
Discussing, promoting, or soliciting illegal acts involving children or minors in any form

Frolo uses a combination of automated tools (including image scanning and keyword detection) and manual moderation to detect and investigate violations.

Violations will result in immediate account termination, and relevant information may be shared with appropriate law enforcement authorities, including the UK National Crime Agency (NCA), the Internet Watch Foundation (IWF), or other global regulators.

Please refer to our full Child Safety and CSAE Compliance Policy for more information.

User Conduct and Community Safety

We are committed to maintaining a safe, respectful, and supportive environment for all users. You agree not to:

Harass, bully, stalk, threaten, or intimidate other users
Impersonate any person or misrepresent your identity or affiliation
Upload or share content that is violent, sexually explicit, discriminatory, hateful, or otherwise unlawful
Share private or identifying information about others without their explicit consent
Engage in any behaviour that endangers the safety of children, vulnerable individuals, or other users

You are expected to adhere to Frolo’s Community Guidelines at all times while using the Application.

Reporting and Enforcement

Frolo provides in-app tools that allow users to report abusive, harmful, or unsafe content and behaviour, including content that may relate to child safety concerns. All reports are reviewed promptly and in accordance with internal escalation protocols, typically within 24 hours.

We reserve the right to take enforcement actions, including but not limited to:

Removing or restricting access to content
Warning or suspending accounts
Permanently banning accounts
Reporting users to law enforcement or child protection authorities where necessary

Law Enforcement Cooperation

Frolo fully cooperates with law enforcement and child protection agencies in investigations involving illegal activity, including the exploitation or endangerment of children.

Where required by law or deemed necessary to protect individuals or the public, Frolo may share relevant account information, including metadata and user-generated content, with authorities. This will be done in compliance with applicable legal requirements and Frolo’s Privacy Policy.

Your Privacy and Personal Information

Your privacy is important to us. When you use the Application, Frolo may collect and use information about your device and usage, in accordance with our Privacy Policy. Please also review the applicable data use policies of your app store provider.

Frolo does not knowingly collect personal information from individuals under the age of 18. If we become aware that a user is underage or that we have collected data from a minor, we will delete that information promptly and may take additional action, including termination of the associated account.

Definitions

“Application” refers to the Frolo mobile software and any updates provided.

“Services” refers to all functionalities made available through the Application, including but not limited to the Frolo Community, Frolo Dating, messaging, user profiles, and related content.

“Content” means any text, images, audio, video, or other material submitted by users or made available on the Application.

“Subscription” refers to paid access to the Frolo Community and/or Dating features.

Using the Application

You are granted a non-exclusive, non-transferable, revocable license to use the Application and Services for personal, non-commercial purposes, in accordance with these Terms.

You may not:

Reverse engineer, decompile, or otherwise tamper with the Application
Use the Application in violation of any laws or regulations
Attempt to gain unauthorized access to user accounts or data
Use the Application to promote commercial services or spam

Frolo reserves the right to restrict access to the Application or suspend Services at any time, at our sole discretion.

Provisions Governing Use of the Application

All intellectual property rights in the Application and Services are owned by Frolo or its licensors. Users may not copy, modify, distribute, or create derivative works based on the Application.

Users retain rights to content they submit to Frolo but grant Frolo a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content as part of the Services.

The Application may include links to third-party platforms, which are governed by their own terms and privacy policies.

Updates and Availability

We may issue updates or patches to the Application from time to time. You may be required to download the latest version to continue using the Services.

We do not guarantee uninterrupted access to the Application. Availability may be affected by maintenance, technical issues, or other factors beyond our control.

Frolo reserves the right to suspend or terminate the Application or any part of the Services without notice.

Rights Ownership

Frolo and its licensors retain ownership of all intellectual property associated with the Application and Services. All rights not expressly granted to users are reserved by Frolo.

Additional Obligations

You are responsible for ensuring that your use of the Application complies with all applicable laws and regulations. You may not use the Application in any way that could damage Frolo's reputation or infringe on the rights of others.

Term and Termination

These Terms remain in effect unless and until terminated by either party. You may terminate this agreement by deleting the Application and ceasing all use of the Services.

Frolo may suspend or terminate your access at any time for violations of these Terms, our Community Guidelines, or applicable laws.

Disclaimer of Warranties; Limitation of Liability

The Application and Services are provided "as is" and "as available" without warranties of any kind. Frolo does not guarantee that the Application will be error-free or that access will always be available.

To the fullest extent permitted by law, Frolo disclaims all liability for any indirect, incidental, or consequential damages arising from the use or inability to use the Application.

Variation

These Terms are dated 5 August 2025. We may vary them from time to time and will provide notice via the Application. By continuing to use Frolo after any updates, you agree to be bound by the revised Terms.

General Terms

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be invalid or unenforceable, the remainder shall remain in full force and effect.

Our failure to enforce any provision of these Terms shall not be considered a waiver of our right to enforce such provision in the future.